Effective Date: July 27, 2025
At K23 Limited, we stand behind the quality of our products and the satisfaction of our customers. Our refund policy is not just a formality—it is a clear commitment to fairness, transparency, and your confidence when purchasing from us. By shopping with K23 Limited, you agree to the terms outlined in this policy.
Returns and Refunds
You may request a return, refund, or exchange within 30 days of receiving your order. This policy reflects our belief that you should have a reasonable opportunity to evaluate your purchase.
To qualify for a refund, items must be returned in their original condition and packaging. Items showing signs of wear, damage, or use may be ineligible for a refund.
Please note that customized or personalized products are non-refundable, except in cases where the product is defective or damaged upon arrival. This ensures we maintain high standards without compromising the integrity of custom work.
To initiate a return or refund, please contact our customer service team at contact@k23.ltd with your order number and a description of the issue. We are committed to responding promptly and working with you to resolve any concerns.
Refund Process
Once the returned item is received and inspected, you will be notified via email of the approval or rejection of your refund.
If your refund is approved, it will be processed within 7 to 10 business days, and the amount will be credited to your original method of payment. We are committed to making this process clear and timely.
Please note: shipping charges are non-refundable, unless the return is due to an error or oversight on our part.
Damaged or Defective Items
If you receive an item that is damaged or defective, we ask that you contact us immediately and provide photos of the item. This allows us to assess the issue and offer a resolution quickly.
We will arrange a replacement or issue a full refund as appropriate. Our aim is to ensure you never bear the burden of receiving a product that does not meet our standards.
Exchanges
We offer exchanges for eligible items based on product availability. To request an exchange, please reach out to our support team within 30 days of delivery.
We will do our best to accommodate your needs and ensure a smooth process.
Contact Us
Your satisfaction is our priority. If you have any questions or concerns regarding this policy or your order, please contact us directly:
K23 Limited
Email: contact@k23.ltd
Phone: 1 (506) 800-5656
Website: https://k23.ltd
By purchasing from K23 Limited, you acknowledge and accept the terms of this refund policy. We thank you for supporting our small business and trusting us to deliver products that meet your expectations.